CRISIS HOTLINE

1.800.351.7347

The Tri-County CRISIS HOTLINE serves residents of Darke, Miami & Shelby Counties in Ohio.  If you or someone you know is in crisis and needs help, please contact the Tri-County Crisis Center, administered by Miami Co. Mental Health Center,  Help is available 24-hours a day.

 It is the policy of the Board that all persons applying for or receiving Clinic services shall have the   following rights as per paragraph (D)(9) of Rule 5122:2-1-01 of the Administrative Code.

1. The right to be treated with consideration and respect for personal dignity, autonomy, and privacy;

2. The right to service in a humane setting which is the least restrictive feasible as defined in the Treatment Plan;

3. The right to be informed of one's own condition, of proposed or current services, treatment or therapies, and of the alternatives;

4. The right to consent to or refuse any service, treatment, or therapy upon full explanation of the expected consequences of such consent or refusal. A parent or legal guardian may consent to or refuse any service, treatment or therapy on behalf of a minor client;

5. The right to be involved in the development of a current, written, individualized service plan that addresses one's own mental health, physical health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral;

6. The right to active and informed participation in the establishment, periodic review, and reassessment of the service plan;

7. The right to express preferences regarding the choice of a case manager, therapist, or other service provider.;

8. The right to freedom from physical and sexual abuse, harassment, neglect, and physical punishment;

9. The right to freedom from psychological abuse, including humiliating, threatening, and exploiting actions;

10. The right to freedom from financial or other exploitation or retaliation;

11. The right to freedom from unnecessary or excessive medication;

12. The right to freedom from unnecessary restraint or seclusion;

13. The right to participate in any appropriate and available agency service, regardless of refusal of one or more other services, treatments, or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client's participation in other services. This necessity shall be explained to the client and written in the client's current service plan;

14. The right to be informed of or refuse any unusual or hazardous treatment procedures;

15. The right to be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies, or photographs;

16. The right to informed consent in the involvement of research projects as well as adherence to research guidelines and ethics;

17. The right to have the opportunity to consult with independent treatment specialists or legal counsel, at one's own expense;

18. The right to confidentiality of communications and all personally identifying information within the limitations and requirements for disclosure of various funding and/or certifying sources, state or federal statues, unless release of information is specifically authorized by the client or parent or legal guardian of a minor client or court-appointed guardian of the person of an adult client in accordance with Rule 5122:2-3-11 of the Administrative Code;

19. The right to have access to one's own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons in the client's treatment plan. "Clear treatment reasons" shall be understood to mean only severe emotional damage to the client such that dangerous or self-injurious behavior is an imminent risk. The person restricting the information shall explain to the client and other persons authorized by the client the factual information about the individual client that necessitates the restriction. The restriction must be renewed at least annually to retain validity. Any person authorized by the client has unrestricted access to all information. Clients shall be informed in writing of agency policies and procedures for viewing or obtaining copies of personal records;

20. The right to be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event;

21. The right to receive an explanation of the reasons for denial of service;

22. The right to referral to self-help and advocacy support services;

23. The right not to be discriminated against in the provision of service on the basis of religion, race, color, creed, sex, national origin, age, lifestyle, physical or mental handicap, developmental disability, or inability to pay;

24. The right to know the cost of services;

25. The right to be fully informed of all rights;

26. The right to exercise any and all rights without reprisal in any form including continued and uncompromised access to service;

27. The right to file a grievance; and

28. The right to have oral and written instructions for filing a grievance.

29. Also, it is the policy of the Board that all individuals applying for or receiving services from the Clinic shall be informed of all client rights and grievance procedures, which will be explained by Clinic staff at the time of application for service and at any time on request.

30. Also, it is the policy of the Board that a Clinic employee, appointed by the President, shall serve as Client Rights Officer. The Client Rights Officer shall accept and oversee the process of any grievance filed by a client or other person or agency on behalf of a client.

31. Any person applying for or receiving mental health services who believes his or her rights have been denied or violated may file a grievance by submitting his or her complaint in writing within a reasonable period of time to the Clinic's Client Rights Officer, Darlene Baker, 212 E. Main Street, Box 895, Greenville, Ohio 45331, (937) 548-1635. Clinic Hours: Monday through Friday 8:30 a.m. to 5:30 p.m.

32. Copies of complete procedures for filing and processing a client grievance are available from the Client Rights Officer or any staff member on request.

James A. Moore, Psy.D.
Executive Director